Refund and cancellation policy

Cancellation requests

You can email a cancellation request with your project name. We review the work completed and amounts paid, and explain the effect of cancellation under your project agreement and applicable law.

Payment errors and undelivered services

Amounts charged twice or in error are corrected or refunded. If we cannot provide a paid portion of the service, the amount corresponding to the undelivered portion is refunded.

Work already performed

A portion already performed or delivered is non-refundable unless the project agreement or applicable law provides otherwise. The status of each project stage is reviewed when a cancellation request is considered; delivery of one stage’s outputs does not establish that the remaining stages have been completed. The eligible refund amount and method are explained when the request is reviewed; arrival time depends on payment-provider and bank processing.